Madhuram Handicrafts’ Replacement Policy
All the products, we sell on Madhuram Handicrafts are brand new. Madhuram Handicrafts’ Return policy covers the Buyers against ‘Damaged’, ‘Defective’ and ‘Completely different from products.
Most things purchased from sellers listed on Madhuram Handicrafts are exchangeable within the return policy, except those who are expressly known as not revertible
Buyers can raise a request for replacement/exchange within 2 days of the return guarantee period post order delivery of the product.
General Replacement Policy
- Product is revertible inside the application for the return in the following cases
- A product opening video is mandatory to apply for any replacement.
- If you’ve received them during a condition that’s physically broken.
- If it has missing elements or accessories.
- If it is defective or completely different from its description on the merchandise detail page on Madhuram Handicrafts.
- Fake Product.
- Mis-shipped products.
- Replacements are processed solely if:
- It is determined that the Product wasn’t broken whereas in your possession;
- The product isn’t completely different from what was shipped to you;
- The product came in its original brand new condition.
- A product Opening video is mandatory to share to apply for the Return Process.
- the product might not be eligible for exchange in some cases, as well as cases of buyer return like
- Incorrect model or color of the product ordered
- Incorrect product ordered,
- Product ordered by mistake
- Ordered somewhere else.
- The buyer denied receiving the product.
- The buyer can return the damaged product by himself in case the Location does not lie under the Madhuram Handicrats’ Logistic coverage. In such cases, the buyer will get a shipment refund. Please contact customer support before dispatching the product.
Return verification and authorization will be managed by Madhuram Handicrafts for all kinds of exchange requests. Product opening video is mandatory to share for an exchange authorization.
Note: If you’ve got received a non-returnable product during a damaged/defective condition, you’ll contact us within 2 days from the delivery of the product for replacement or rectification.
Exchange Terms & Conditions
The product is checked for the following conditions, which need to be complied with by the buyer to apply for the return:
- Correct Product
- Complete product without any missing parts or accessories.
- Unused product in new condition
- Undamaged packaging
Courier Returns (RTO)
Courier returns are returns that happen before the delivery of the product to the buyer. Following are the possible scenarios where RTO due to courier return happens.
- If the buyer is not reachable after 3 attempts by Logistic Partner to deliver the package, customer support creates an RTO(return to origin)in the system of the Logistic partner and the buyer needs to contact the Madhuram Handicrafts Customer support to resend the product and the Company will charge the shipping charges from the customer for re-shipment.
- In case the customer refuses to receive the parcel, 50% cancellation amount will be charged and the balance amount will be refunded to the customer’s account.
Return Request Raised
A buyer can raise a return via
Customer Support – +91 9911115355/ 7048972877
Email: madhuramindianhandicrafts@gmail.com
Cancellation policy
- Buyers may apply for the cancellation within 12 hours of the purchase and will get a full refund in their respective bank accounts.
- After 12 hours no cancellations will be accepted