Please read the following terms and conditions carefully. The use of our services is subject to your compliance and acceptance with the following statements.

Once you subscribe or use any of our services, you agree that you have read and understood the terms and conditions and ready to bound by the below statements.

Note: In these Terms, references to ‘you’, ‘your’, ‘user’ shall means the end user accessing the website, and ‘we’, ‘us’, ‘our’, ‘Company’ shall mean Madhuram Handicrafts.



The website madhuramhandicrafts.com is an e-commerce portal, owned and operated by the registered firm. Use of the website is subject to your acceptance without any modifications to all the terms and conditions made by the firm, as its sole discretion and stated on the website.

User will agree to the terms and privacy policy of the firm by:

Using the services and facilities provided by the website in any way.

Browsing the content on the website.

The Firm shall not be required to notify you about the modifications made in the terms; the revised terms should be determined by checking the website on a regular basis. Use of services and facilities on the website is subject to the current version of the policy, hence to know about any updates in the policy shall be the sole responsibility of the user.

Product Policy

The product shown in the image is a reference product and the new manufactured product can look different from the one shown in the image due to various factors like lighting, manual polish and texture, etc.

Madhuram Handicrafts’ products are available in a fixed set of Finishes. So please discuss with our customer support team to make changes in it and book your article. we provide the best quality product to our customers.

Please note that in case of Solid Wood/Metal products, slight grains would be visible. There may be a slight variation in finish between the actual product and the 3-D designs which are being displayed on our website.


Madhuram Handicrafts provides an Internet based platform to sell their products and merchandise on the website. Such services enable users to purchase home furnishing products upon placing an order. Once an order placed, the Company will ship the product, and the user will be entitled to pay for it.

Eligibility to Use

According to the Indian Constitution, a person under the age of 18 is minor. Services and facilities offered on our website shall not be available for minors. Please note if you are living outside of India then it’s your responsibility to make sure whether you are eligible or not for our services.

Persons barred under the laws of India are not permitted to use our services.

The Firm reserves the end right to reject or grant the access to a new user or terminate the access of existing users, at any time. Also, the Firm shall not be required to furnish any reason for it.

User Account, Password, and Security

The website registration process enables a user to access the services. Certain user information is required to create an account at our website. It is the sole responsibility of the user to maintain the confidentiality of the User Id and password received upon completion of the registration. Users are also responsible for any activity occurred under the account, thus make sure to exit at the end of each session to prevent unauthorized access of your account or breach of security. The Firm shall not be responsible for any loss or damage emerged if you fail to obey the terms.

User is responsible for the validity of account information provided during the website registration process. In case of submission of untrue, incomplete or inaccurate information the Firm has the end rights to suspend or terminate your account.

Product and Pricing Information

The Pricing Information relating to the Product shall be as displayed on the Website and as disclosed to You at the time of Your purchase/order. We do not guarantee that the price will be the lowest for similar products within any given locality, city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You. While Madhuram Handicrafts strives to provide accurate information relating to Products and Services including pricing information or availability, but typographical and other errors may occur. In the event that a Product or Service is listed at an incorrect price or with incorrect information due to an error, Madhuram Handicrafts will have the right to modify the price of the Product or Services and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If Madhuram Handicrafts cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.

Madhuram Handicrafts reserves the right to change the discounts offered at any time during the sale and without prior notice.

Discount values on various coupons and offers have been rounded off to avoid conflicts due to decimal values in internal calculations. For example: > A value of ₹99.95 will be rounded off to be ₹100.

User Obligations

Your access to the website is a non-exclusive limited privilege, which is subject to compliance with the Terms of Use.

The Services, Website and the materials offered to a user can only be used for purposes that are permitted by: (a) the Terms; and (b) any applicable law, regulation or relevant jurisdictions. 

You agree to adhere to the limitations on circulation, use and reproduction of any material accessed from us in accordance to the Terms mentioned in the ‘Use of Material’ section.

You agree not to access the website, the material or the services through any other interface, which is not provided by the Firm. Use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any other similar process to access or attempt or access the website or content (or any portion thereof) shall be strictly prohibited.

The Firm disclaims all the liabilities arising in relation to offensive, indecent or otherwise objectionable content that is exposed to a user while accessing the website.

The content posted or uploaded on the website should not be offensive and should be in accordance to the applicable laws. Users are legally liable for the content they post. Hence you accept not to:

Discredit, harass, abuse or violate the legal rights

Impersonate any person or entity, or misrepresent your affiliation with a person

Publish, post or distribute any inappropriate, defamatory, obscene, indecent or unlawful material or information

Upload the files, software or other material protected by intellectual property laws that are not owned by you

Upload files containing virus or similar program that may damage the website

Undertake any activity that disrupts the website, the servers or networks connected to the website

Seek unauthorized access to the system or network or to any server of the website, or any attempt to gain access via illegitimate means such as hacking

Scan the vulnerability or breach the authentication measure of the website or networks connected to the website

Harm the website, resources, accounts, servers, networks connected to the websites, or any links affiliated to it

Collect or share data about other users

Use of any device to interfere the working of the website

Use of the website content or material that is unlawful. Or to practice any illegal activity that violates the rights of the Firm

Conduct surveys, pyramid schemes, contests or chain letters

Download files of another, users posted on the website that is illegal to be distributed in such manner;

Delete any author attributions, legal notices, proprietary designations, labels of the origin of the software contained in the uploaded file

Infringe code of conduct applicable for to or any particular service

Breach applicable laws or regulations in force within or outside India and

Reverse engineer, copy, dispense, exhibit, reproduce, publish, license, transfer or sell any information acquired from the Website.

You agree that you are solely responsible for any loss or damage or any breach of your obligations under the terms.

Use of Material

The Firm grants you a non-exclusive, revocable, non-transferable right to access the product catalog or any other material available on the website. In accordance with the terms, you may:

Access the material for personal, internal an informational purpose.

Not alter the material available on the website.

Not remove any copyright or proprietary notices available on the website.

The design, layout and look, and feel of the website are protected under intellectual property rights, thus copying of the same shall not be granted here in.

Unless or otherwise permitted, users are not allowed to download or install any of the software available on the website.

Usage Conduct

Basic requirements to access and transact on the website, such as computer and Internet connection, shall be the sole responsibility of the user.

The website should be used for the sensible purpose only, users shall not indulge in activities that are not foreseen by the website.

Loss or damage arises out of decaf authorization for a transaction shall not be the liability of the Firm.

Intellectual Property Rights

The website, texts, graphics, UI, visual interfaces, images, sounds and music, codes on the website is owned and controlled by Madhuram Handicrafts and the design, structure, selection, coordination, expression, look-and-feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.

The logos and service marks displayed on the Website are the property of Madhuram Handicrafts. You are not permitted to use these Marks without the prior consent of Madhuram Handicrafts .

 Madhuram Handicrafts owns all intellectual property rights to the firm” Madhuram Handicrafts ” and variants thereof, and the domain name, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.

Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from Madhuram Handicrafts.

Disclaimer of Warranties and Liability

We make sure that all the information posted on the website is correct, however the Firm never warrants the accuracy, quality and completeness of data, product, and services.

The Firm shall not be liable for any direct, indirect, incidental or consequential damages caused by:

The use or inability of use of services;

Unauthorized access to the user’s data; and

Any matter is related to the services.

The Firm shall not be liable for delay or inability to use of the website or services, or any information, software and graphics acquired through the website. Further, we are not responsible for non- availability of the website during periodic maintenance or accidental suspension caused due to technical reasons.

You acknowledge that data obtained from the website is done entirely through your wisdom. Thus you agree that you will be responsible for any damage and loss caused to your computer with such data.

Violation of the Terms of Use

The Firm, in its sole and absolute discretion, may terminate the access to the website of any user in case of violation of the terms or additional terms. You consent to the injunctive or equitable remedy taken by us after the contravention of the terms of use that causes irreparable loss to the Firm.

You agree to indemnify and hold harmless Madhuram Handicrafts , its affiliate, directors, employees from and against any and all losses, liabilities, damages, claims and expenses incurred by the Firm that emerged of infringement, non-performance of any warranty or obligation performed by you.

Further, you agree to hold the firm harmless against any claims made by any third party due to your use of the website that caused damaged to a third party. The firm will also be entitled to redeem from you and you agree to pay any cost and fees of such action.


The term will continue to apply until terminated by you or Madhuram Handicrafts . Further, you may terminate the agreement by:

Not accessing the website

Closing your account on our website

Madhuram Handicrafts at its sole and absolute discretion may terminate the terms of use with or without cause at any time.

Terms, conditions or any policy of the Firm, applicable to you is violated.

The provision of the services to you becomes unlawful.

The provision of the services to you is no longer commercially viable.

The Firm chooses to discontinue the access to the website, in general or specifically, for you.

Termination or suspension due to technical reasons may include, removal of access to the website, deletion of user material (including files and material of user with account information), exclude you from accessing our website.

The Company shall not be liable to any third party for such termination.

You acknowledge that termination shall not affect your liabilities and obligation.

Governing Law

Terms, transactions and any mutual claims between you and the Firm shall be governed in accordance with the laws of India.

All claims and disputes arising in connection with the website shall be subject to the exclusive jurisdiction of the kaushambi, Uttar Pradesh.

Report Abuse

If Madhuram Handicrafts permits you to post any material from the website, you hereby undertake to ensure that it should not be.

Offensive, Abusive and threating.

Defame the applicable laws and rights.

As per terms, users can be held legally liable for every content or material posted on the website, and legally accountable if the content or material is defamatory or protected by copyright and trademark. In case you come across any abuse or violation of the terms, please report to our Customer Support at +91 7048972877 or email us at madhuramindianhandicrafts@gmail.com

Privacy Policy

You accept that you have read and fully understand the privacy policy of the website, further you agree that the terms and conditions of the policy are acceptable to you.

Newsletters and Communication

You agree to receive communication and newsletters via SMS and emails from Madhuram Handicrafts. To unsubscribe kindly follow the procedure set forth in the Website.

General Provisions

Notice: All notices from the Firm will be served either by general notification on the website or via an email to the designated account.

Assignment: Rights of the Firm, under the terms of use, are freely transferable to any third party without the requirement to ask for your consent.

Severability: Provision of the terms, or any portion because of that, found unenforceable by a competent jurisdiction, shall not affect other portion of the terms.

Waiver: Failure to enforce or exercise any provision of the terms by the Firm, shall not constitute a waiver of such provision.

Feedback and Information: The Firm is free to use the feedback provided by you to the website. You warrant that:

Your feedback does not contain any confidential information of you.

Madhuram Handicrafts is not committed under any liabilities of confidentiality.

Under any circumstances, you are not entitled to any compensation for the feedback.

Fidelity not guaranteed: Madhuram Handicrafts ,hereby disclaims the guarantee of exactness of the appearance or finish of the final product. In case you receive any damaged product, a photographic evidence must be forwarded at Customer Support within 24 hours of receiving the product. The evidence will be reviewed by our representatives, and a valid damage will be confirmed for a replacement via an email. In case of damaged replacement, the order will be canceled and we will refund the whole amount. Further, you agree that Madhuram Handicrafts have the final rights to decide whether a product is significantly damaged or not.

In case of orders pertaining to a standard design as listed on Madhuram Handicrafts’ website, with no customization requested, the product(s) listed in the order will enter production irrespective of whether an ODF was sent to the customer or not. Approval for a product will only be asked in case of non-standard customization as requested by the customer.

How do I track my order?

 We will provide you , your tracking id on your Email id and whatsapp number, by which you can check the details pertaining to your order/ orders and all such informations as Order confirmation, Manufacturing progress, Quality check and dispatch details. We always try our best to deliver the product within the specified or communicated time limit. We also proactively get in touch with the customer, either through electronic means or through calls, to notify them about the status of their product and where it is in transit. If, in a rare case, you haven’t received communication of any form from us after 10 days of placing an order, feel free to give us a call at our customer care number or drop an email at madhuramindianhandicrafts@gmail.com.

What is the estimated time for a delivery?

Team Madhuram Handicrafts is dedicated to dispatching your products within 10 – 15 days of the timeline; however, in case of exceptional situations like transport strike, riots, natural calamities (like rains, flood, earthquakes, etc.), it might happen that the delivery time may exceed than the promised timeline. In such situations; you will be given updates about your products, and Madhuram Handicrafts will be responsible to keep your products on priority and deliver at earliest as possible. We humbly request your cooperation in above exceptional situations, as your support is essential to ensure that we continue to keep serving you with high quality home décor items .

As the custom products are manufactured from scratch on order, so sometimes it can get extended.

This delivery time is not applicable for some specific pin codes.

What should I check when the product is delivered to me? Ask on customer support numbers   + 91 7048972877

When the product has been delivered to your doorstep, please ensure the following:

Please check all the external surfaces of your product for any forms of breakages, cracks, chip-offs, unfinished patches or insect infestations.

If there is a scratch or a crack on the product, raise this issue with the delivery personnel as well as our customer support team. Our maintenance team will resolve the issue on the spot, or we will arrange a visit to rectify the issue. If the carpenter fails to resolve the issue, we shall remanufacture the product/part of the product.

Will the product be exactly as shown on the Website?

Madhuram Handicrafts tries its best to deliver Products and Services exactly the way they are described on the Website.

Actual Product may be slightly different from the image shown on the website due to photography.

What if I receive a damaged product or there is a manufacturing defect?

We practice highly specialized and strict quality control measures to ensure that the product is up to our standards even at the time of delivery. In case you do happen to receive a product that has been damaged during transportation, or there is some manufacturing defect, such as, balancing, levelling, finish, paint, fabric, etc., please raise this issue to the delivery personnel at the time of delivery and also contact Customer Support with providing photographic evidence of the said issue. Our team will assess the issue and get back to you within 1-2 business days. Depending on the degree of the damage in question, we shall provide you the solution. For issues concerning manufacturing defects, a solution will be provided.

Madhuram Handicrafts shall have the sole right to determine whether the product is defective or not. (also mention specification)

When will I get a refund, if eligible?

Buyer will get a new product in exchange.

Newsletter and Communications

You hereby expressly agree to receive communications and newsletters from Madhuram Handicrafts by E-mails and whatsapp . You can unsubscribe / opt-out from receiving communications and newsletters from at Madhuram Handicrafts any time by following the procedure set forth in the newsletters

Security & Privacy

The Madhuram Handicrafts Approach to Security

Madhuram Handicrafts uses highest security standards to ensure its customers about secure online transactions. Being the data controller Madhuram Handicrafts is responsible to secure your data and committed to practice advanced firewall technology for the order process

Respecting Your Privacy

Madhuram Handicrafts is committed to respect your privacy. Therefore we set the highest ethical standards to protect your sensitive information. This privacy policy describes the type of information we collect, why we will collect it and with whom we will share it.

We value the trust you have paced in us, please read the document regarding our privacy policy.  If you have any queries about our privacy policy, please contact our Customer Support.

Type of information we collect

We may collect your contact details, such as your name, email address, phone number, postal address and delivery address (if different). 

We may require your banking details such as credit card number, card holder name, expiration date and CVV or other details necessary for Internet banking. 

In order to improve the shopping experience, we may seek order details of your previous purchases, including transactions and pricing details. 

We may also collect your demographic information (gender, age, income) to conduct optional online surveys to asses our services. 

We will collect your session and log in information, which include your IP address, operating system, browser type, browser language, date and time of request. 

We will also collect sign in information for third party accounts shared on our website such as, Facebook, Twitter, Pinterest etc. 

We shall ask for email communication by any user, for product inquiry, order and transaction details, for any complaints and disputes etc. 

How we use or share it

We conduct the business in an ethical manner, hence we collect the personal information of our users or customer only to provide best products and services at madhuramhandicrafts.com. We do not sell, trade, share or transfer your information to any third parties.

Our affiliates and partners that are involved in buying and delivering process, shall use your information. In case of a merger or acquisitions.

An aggregated form of information may be used to understand the consumer behavior so that we can improve the shopping experience. Our business and marketing activities may also use the demographical profiles of our users. 

To tell you about deals, offers, new launches, shipment status, informational and promotional content, we will use your contact information. There is an opt-out alternative for such services. 

Our cookie policy is used to customize your experience, we may use the information stored in your browser to let you see the recently viewed items, your wish list, cart features etc. 

To understand the consumer behavior, buying preferences and to analyze how user interaction is being forwarded, we will use traffic flow and session login information. 

User engagement and time spent by each user on our site accessed with the help your IP address and traffic source information. We may use it to measure the performance. 

User information may be required in case of legal disputes, regulatory or statutory requirements, troubleshoot problems, collect fees owed, detect or protect against errors, prevent abuse of our services, prevent violation of rights of third parties, enforce our terms and conditions. 

Cookie Policy

For enhanced shopping experience, Madhuram Handicrafts uses cookies to store your browsing information. Cookies do not save your PII (personally identifiable information), though you can change the cookie settings as per your preferences. By using the website, we believe that you consent with the cookie policy.

User Consent

When you access the website or fill in your details to buy the products or services offered at website, Madhuram Handicrafts will accept it as your consent with the privacy policy. For user who are not comfortable with the clause and conditions to share their personally identifiable information, it is requested to abort the use of the website. We also provide an opt-out option to our registered users to unsubscribe all the non-essential mails and communication from us and our partners.

More Information

In case you have any question regarding our privacy practices, feel free to contact our Customer Support at  +91 7048972877 or email us at madhuramindianhandicrafts@gmail.com

Note: The privacy policy of madhuramhandicrafts.com may subject to change at any time to include or exclude clauses, thus users are requested to visit this page in a timely manner to stay aware with the changes. The above privacy policy does not apply to our affiliates, partners and any third party associated with us, for further interaction kindly review the privacy statement of the respective.


The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.

This limited warranty does not apply to:

Small cuts, scratches or damage during the cleaning process

Damaged caused by the incorrect installation of a product

Cracks during the random displacement

Product kept in contact to direct sunlight and water, resulting in decaying of wood and metal.

With time solid woods and metal are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.

As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty. There is no warranty on upholstery/ coverings/ cushion covers.

For More Clarity on any matter please contact on customer care number  +91 7048972877 or mail us – madhuramindianhandicrafts@gmail.com

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